Privacy Policy

OS2 Healthcare Solutions L.L.C. (“OS2 Healthcare Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy outlines the types of information we may collect from you or that you may provide when you visit our website [www.os2healthcaresolutions.com] (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We may collect several types of information from and about users of our Website, including:

Personal Information: such as your name, email address, phone number, postal address, or any other identifier by which you may be contacted online or offline.

Non-Personal Information: such as demographic information, IP addresses, browser types, referring pages, and pages visited on our Website. This information is collected automatically as you navigate through the site. In addition, as a medical coding firm, we may collect and process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA) necessary for providing our services.

At OS2 Healthcare Solutions, we are committed to safeguarding your privacy and ensuring the security of your personal information. We do not sell, rent, or lease our customer lists to third parties. However, we may share your personal information with trusted third parties to facilitate specific services you have requested, such as shipping companies to deliver products or payment processors to process transactions. We may also disclose your information when required by law or to protect our rights, property, or safety, or that of others. Additionally, we may share anonymized or aggregated data with third parties for analytical purposes. By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. We continuously review our privacy practices to ensure that we are upholding our commitment to your privacy and providing transparency about our data handling practices.

We may use the information we collect from you in the following ways:

• To provide our medical coding and related services to you.
• To communicate with you, including responding to your inquiries and providing customer service.
• To improve our Website and services.
• To personalize your experience on our Website.
• To comply with legal obligations, including HIPAA requirements for the handling of PHI.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our affiliates and subsidiaries.
• To contractors, service providers, and other third parties we use to support our business.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of OS2 Healthcare Solutions, our customers, or others.

OS2 Healthcare Solutions is committed to protecting the privacy and security of your personal information and protected health information (PHI). As a medical coding firm, we adhere to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws and regulations governing the confidentiality and security of PHI.

In addition to general personal information, OS2 Healthcare Solutions may collect PHI necessary for providing medical coding services, including but not limited to diagnosis codes, procedure codes, and other medical information required for billing and claims processing. Privacy Policy on this page with an updated “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (as described in our “Exercising Your Rights” section), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the
information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably
  anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

To exercise the right to deletion described above, please submit a verifiable consumer request to us by either:

• Emailing our privacy officer at [email protected]

We may use PHI for purposes of medical coding, billing, claims processing, and other healthcare operations. PHI may be disclosed to healthcare providers, insurance companies, and other authorized entities involved in the healthcare process as required for these purposes.

We implement stringent security measures to protect PHI from unauthorized access, including administrative, physical, and technical safeguards. These measures include encryption of data, restricted access controls, and regular employee training on privacy practices.

Under HIPAA, you have certain rights regarding your PHI, including the right to access your information, request amendments, and obtain an accounting of disclosures. For more information on your rights under HIPAA, please contact our Privacy Officer.

We retain PHI in accordance with HIPAA requirements and our internal policies. PHI is securely disposed of when no longer needed for its intended purpose.

OS2 Healthcare Solutions may engage business associates, such as medical transcription services, who are also required to protect the confidentiality and security of PHI.

Our website and services are not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under this age. If we learn that we have collected personal information from a child under thirteen without verification of parental consent, we will promptly take steps to delete that information from our records. If you believe that we may have collected personal information from a child under thirteen, please contact us at [email protected] so that we can take appropriate steps.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about our privacy practices or HIPAA compliance, please contact our Privacy Officer at:

OS2 Healthcare Solutions L.L.C.
208 Paloma Drive Ste. 103
Temple, Texas, 76502

Email: [email protected]
Phone: (254) 312-7009

This Privacy Policy applies solely to information collected through our Website and not to information collected offline or through other means. By using our Website, you consent to the collection and use of information as outlined in this Privacy Policy.

Effective Date: July 1, 2024